Wednesday, February 11, 2009

Search Engine Guide - Google's Latitude Has Vast Mobile Marketing Potential


2009-02-11

Hi Everyone,

I hope you are all having a great week!

Rachel Phillips
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Is there a standard way to measure conversions?

by Mike Moran

I constantly counsel people to make their Web site more than just an online brochure—they must measure their conversions online and offline so they know what it's worth to bring that extra visitor to their Web site. Only then do you know what to spend on marketing. Simple, right? Not always. What do you do when you have multiple ways of measuring conversions?...

SEO Bootcamp: Bring in the SEO Before You Build Your Site

by Jennifer Laycock

Last week on the SEO 101 WebmasterRadio.FM show I host with Ross Dunn, we talked about some of the pet peeves we have about working with SEO clients. One of the things that came up in the discussion was companies that hire out their web development and THEN call an SEO once the new site is live. Ross and I talked about the frustration of having to tell a potential client the site they just paid oodles of dollars for doesn't have a shot in the engines, and how nice it would be if companies would call in an SEO consultant up front.

Google's Latitude Has Vast Mobile Marketing Potential

by Ross Dunn

Google upgraded its Mobile Maps application this week to enable location-awareness. Called Google Latitude, this upgrade is not ground breaking but it does signal a change for the mobile landscape now that Google has put another foot in that arena. So where could this technology lead with Google at the helm? I put a few ideas together that seem entirely plausible and totally within the realm of Google's current capabilities....

How do you find keywords in a specialized industry?

by Mike Moran

I am frequently asked how to find search terms in a specialized industry—the other day I was asked specifically about the Biotech and the Medical Device industries. I think part of the reason this question comes up is that we search experts always use popular examples, such as "digital cameras," to demonstrate keyword research. But what if you sell apnea monitors? Surely a product that specialized needs a different approach, right?...

In Tough Economic Times, We All Can Get By With a Little Help From Our Friends

by Scott Allen

When the economy is recessed, it's easy to go into self-preservation mode (both personally and in our businesses). Thinking about others can easily get put on the back burner. However, when times are tough, it's more important than ever that we work together and help each other out. To borrow a concept from the Beatles, we all can get by with a little help from our friends. If we all do this, we can make it through tough times, together.

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Sage Lewis

Sage will be back next week.

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In response to... Is there a standard way to measure conversions?

Great perspective, Mike. You say... "But what if you know all this already..." and then fill in the blank w/ Web metrics. Ok but I'm confident you'll agree -- defining conversions is a good "first step" but in urgent times like these marketers are challenged to go further. Specifically, the obvious next step is to organize around behavioral conversions -- whether you're a retailer trying to induce a sale or looking to generate leads or trials that ultimately convert into a customer. This involves connecting Web metrics to business metrics and creating systems across the enterprise (not just marketing!!) to drive behavior. Marketing (the discipline) becomes shared.

Leading retail and B2B marketers are understanding the "chronology of purchase intent" and organizing around it to drive actions not just create "branding" through reach-and-frequency. Think direct marketing right? Then apply it everywhere.

As marketers we'll be paid less (in 2009 and beyond) for our ability to move customers toward a purchase and more based on the ACTIONS we create -- and measure. It all must be measured as you illustrate perfectly. Marketing accountability but across the enterprise!

More evidence from 2008 Customer Experience Impact Report (Harris Interactive):
Business leaders expect contact centers "to move from being a cost center that answers questions and handles complaints, to a more dynamic part of the organization supporting the customer and generating revenue."

Jeff Molander
JeffMolander.com
Useful insights on digital media, advertising and ecommerce



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A list of popular small business forum threads from the last week

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CHAT
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PREVIOUS WEEK
Small Business Forum Update For February 4, 2009

(If you like our search engine news, you'll love our small business news.)

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